F.A.Q.

When choosing the direction of exchange, all information is indicated.
Please remember that we do not have the entire exchange directions automatically.
All manual exchanges are processed by the operator, within 30 minutes, if the operator is online.
If there is no operator online, the order will be processed as soon as operator will be online.
Orders are checking several times a day and processing.

Transfer is possible only to verified Paypal accounts.
Transfers to the Paypal accounts opened in some countries are not possible. (Example: Russia, Belarus, Ukraine, Armenia etc.)
PayPal charges a fee for an incoming payment. Specify commission percentage of your account in advance.
PayPal may freeze incoming funds. For enrollment, you need to wait 48-72 hours.

It all depends on the banks.
After transfer at our side, funds arrive from 5 minutes to 7 banking days (sometimes up to 10 days).
Practice shows that most transfers arrive on the card within 15 minutes to several hours.

Transfers are not possible to certain types of cards on which the bank has imposed its own restrictions (AdvCash, Revolut etc, sometimes these are virtual or salary cards)

Afghanistan, American Samoa, Aruba, Bahamas, Bangladesh, Benin, Belarus, Bhutan, Botswana, Bouvet Island, Burkina Faso, Cabo Verde, Cambodia, Cameroon, Central African Republic, Chad, Comoros, Congo, Cote d’Ivoire, Djibouti, Equatorial Guinea, Eritrea, Ethiopia, French Guiana, Gabon, Gambia, Ghana, Guadeloupe, Guam, Guinea, Guinea-Bissau, Guyana, Iran, Iraq, Jamaica, Jordan, Kenya, Lao People’s Democratic Republic, Lebanon, Liberia, Libya, Malawi, Mali, Mauritania, Mauritius, Myanmar, Nepal, Niger, Pakistan, Palestine, Papua New Guinea, Puerto Rico, Saint Kitts and Nevis, Samoa, Senegal, Sierra Leone, Somalia, Sudan, Suriname, Syrian Arab Republic, Tanzania, Togo, USA, Viet Nam, Western Sahara, Yemen, Zambia, Zimbabwe, Russia

Sometimes, emails may end up in spam/junk folders, please check those folders.